Next to our professional networks, relationships with our customers are a critical part of running a business. In fact, in the case of many small businesses, customer relations are THE most important aspect of the trade. Think about it—these are the people that keep your industry going. Without their business, yours may not exist. Without their positive experiences, you would be looking for other clients. Customer relations (a.k.a. customer service) are key to a successful business. But how do you navigate customer relations in the modern, technology-heavy socially-dry world?
Guest Blog Post from our friend Patti Hazlett:
Promotion is a vital piece of getting new business and sometimes, you just don’t have the time, energy or know-how to do it. Think about it. You are working on building your speaking schedule and you need to confirm dates, times, travel, not to mention write your messages and plan for the events. But, when those are over, what’s next?